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Procurement / Inside Sales Specialist

The Procurement/Inside Sales Specialist has the right balance of social, organizational and technical skills.  A successful candidate will be prepared to wear multiple hats and enjoy solving problems.

Typical behaviours required for success include excellent interpersonal and organizational skills, customer oriented and driven by achieving sales targets, an ability to work with limited supervision, attention to detail, initiative, and dependability.  Time management skills are imperative.

Reporting to the General Manager and working closely with the Finance, Sales and Management Team, this hybrid role will be responsible for but not limited to the following areas:

Responsibilities (“The Opportunities”):


  • Create purchase orders, place orders, receive inventory
  • Source new products as needed (hardware or software)
  • Inventory management and analysis to ensure supply meets demand
  • Manage Customer assets as required
  • Ship and track orders (internally and to customers)
  • Coordinate Return Merchandise Authorizations with suppliers and customers
  • Manage customer warranty extensions / entitlements
  • Assist with maintenance of service orders and minor hardware support inquiries

Inside Sales Responsibilities

  • Selling support and maintenance renewals and contracts
  • Selling replacement hardware (opportunities under $3K)
  • Selling NCR Cloud Applications/liaison with NCR Cloud Applications team
  • Customer contract administration
  • Develop selling campaigns and track progress
  • Define bundle packages & develop internal sell sheets
  • Liaise with internal support team to identify opportunities 
  • Keep current about product offerings through research, webinars and training sessions
  • Reviewing Open Quotes report, renewal reports, lost accounts

Education / Experience (“The musts”):

  • Diploma or degree from a recognized educational institution
  • 1-3 years computer knowledge and experience
  • Exceptional time management skills and task prioritization
  • Experience with Microsoft office/Office 365 suite of products
  • Ability to work independently and in a team environment
  • Enjoy solving problems and thinking “outside the box”
  • High level of integrity, confidentiality and professional maturity
  • Good written and communication skills
  • Attention to detail, initiative, and dependability

Preferences (“The nice-to-haves”):

  • Experience in hospitality / retail industry or a related technology field considered an asset
  • Experience purchasing and working closely with vendors
  • Experience in a previous inside sales/sales assistant role
  • Website knowledge and experience
  • Marketing experience
  • Advanced Microsoft Excel knowledge, including pivot tables and data analysis
  • Knowledge of computer hardware, peripheral equipment, Microsoft technologies
  • Ability to research problems with no known solutions.

About Pineapple Bytes:

Locally owned and operated, Pineapple Bytes is a full-service business solutions provider.  We provide full sales, installation and service of NCR Aloha, the ultimate multi-functional restaurant POS solution and NCR Counterpoint, which includes robust point-of-sale, inventory management software, built-in customer loyalty, automated purchasing, and configurable reporting capabilities for a broad range of retail and store-front businesses. We value candidates that shares similar characteristics as our team which includes professionalism, integrity, respect, and fun.

Please submit resume and cover letter to careers@pineapplebytes.ca.  We thank all candidates for their interest; however, only those selected for an interview will be contacted.