SERVICING THE NATION

Over 700 business owners, technology leaders, and strategic managers have welcomed Pineapple Bytes into their business. From Cape Breton, Nova Scotia to the Cape Beale lighthouse on Vancouver Island, our technology is intentionally designed to empower Canadian retailers and restaurateurs.

Where are we?

Proudly located in the friendly province of Nova Scotia, you are always welcome to pop by our Head Office and say hello! Otherwise, our 24/7 support is ALWAYS available to you from coast to coast to coast.

7 Mellor Avenue, Unit 11, Dartmouth, Nova Scotia, B3B 0E8

Who's using Pineapple Bytes?

Forward thinking Canadian retailers and restaurateurs are using our NCR Driven Technology and Pineapple Bytes certified solutions to transform their business through improved efficiencies.

SOME OF OUR CUSTOMERS:

Frank Naccarato

Frank Naccarato – Partner

Frank Naccarato is a seasoned technology executive and partner at Pineapple Bytes, bringing over 40 years of experience in driving innovation and growth across the restaurant, retail, and financial technology sectors. His expertise lies in developing and delivering exceptional technology solutions tailored to client needs.

Before joining Pineapple Bytes, Frank founded Radeon Technologies Ltd., a leading provider of reliable POS systems and support services for restaurant and retail businesses. Under his leadership, Radeon Technologies earned a strong reputation for exceptional service, resulting in long-term client relationships and sustained business growth. The company recently merged with Pineapple Bytes, where Frank now serves as a partner.

Throughout his career, Frank has built strategic partnerships with industry leaders, enhancing product offerings and expanding market reach. As a System Partner with NCR Aloha, he has delivered valuable warranty and support options to hospitality POS clients.

Frank’s previous experience includes holding technology and territory management roles at a multinational corporation. He also owned and operated a technology dealership, transforming it into a national player through strategic sales initiatives and business development.

With his extensive experience and proven track record, Frank is a valuable asset to Pineapple Bytes, where he remains committed to driving innovation and delivering outstanding technology solutions.

Ryan Parnell

General Manager, Dartmouth Office

As General Manager of our Dartmouth, Nova Scotia office, Ryan leads the branch with a focus on operational excellence, team development, and customer satisfaction. He plays a key role in aligning local execution with company-wide strategy, ensuring our clients in the retail and hospitality sectors continue to receive exceptional service and support.

Ryan began his career in the hospitality industry in 2003 as the first member of a technical team supporting point-of-sale systems. Over the past 20 years, he has held several key positions including Inside Sales, Service Manager, Onsite Installer, Procurement Officer, and Senior Operations Manager. This diverse experience has equipped him with a deep understanding of both client needs and technical operations.

Known for his attention to detail and commitment to delivering value, Ryan has built lasting relationships with clients and team members alike. His leadership and expertise continue to be a driving force behind the success of Pineapple Bytes.

John McArthur

General Manager, Markham Office

With over 30 years of experience in leveraging technology to meet client needs, John McArthur brings a strong background in Electronics Engineering Technology and a career rooted in innovation and client success. 

He began his professional journey at a Canadian startup, introducing RF technology solutions to the grocery industry. His early roles encompassed RF design, operational engineering, project management, and sales engineering.

Throughout his career, he has worked directly with industry giants such as Kroger, Loblaws, Stop & Shop, A&P, and Safeway UK, helping to deliver impactful solutions. 

He later joined a Canadian market-making company focused on developing cutting-edge technology solutions, where he held key roles including Product Manager and Director of North American Sales.

His experience expanded globally through collaborations with major international clients such as MGM Resorts International, Sands Corporation, and The Wynn Group.

For the past 13 years, he has been a vital part of PineappleBytes, focusing on selecting the right products and services to serve client needs. 

Dana Wiebe

Director of Finance, Pineapple Bytes

Dana Wiebe is the Director of Finance at Pineapple Bytes, bringing nearly a decade of experience in finance and accounting to her role. A Chartered Professional Accountant (CPA), Dana joined the company in early 2021 and has since played a key role in driving financial strategy, planning, and operational excellence.

With a sharp eye for detail and a commitment to continuous improvement, Dana oversees the financial health of Pineapple Bytes, ensuring strong fiscal management and supporting the company’s long-term growth. Her expertise spans financial reporting, budgeting, forecasting, and internal controls, making her an invaluable asset to the leadership team.

Jason Foote

Customer Success, Pineapple Bytes

Jason Foote brings over 20 years of hospitality industry experience to his role in Customer Success at Pineapple Bytes. With more than 15 years of hands-on expertise working with NCR Aloha and a range of other leading hospitality systems, Jason offers a deep understanding of the unique challenges and operational needs of the industry.

Known for his problem-solving skills and customer-first mindset, Jason works closely with clients to ensure they get the most out of their technology. His experience in both front-of-house operations and back-end system support makes him a trusted advisor to hospitality businesses looking to streamline workflows and enhance guest experiences.

Melanie Coryat

SME Hospitality, Pineapple Bytes

With over 20 years of experience in the hospitality point-of-sale (POS) industry, Melanie has built a career at the intersection of technology, service, and operational excellence. She has worked with a diverse range of hospitality businesses — from independent restaurants and boutique hotels to large-scale chains — delivering POS solutions that drive efficiency, enhance guest experiences, and support sustainable growth.

Melanie is a recognized subject matter expert in hospitality POS solutions. Her ability to assess business needs and implement tailored strategies has earned her the trust of clients across the industry. She excels in optimizing workflows, integrating technology, and troubleshooting complex system challenges — always with a focus on results and long-term value.

Throughout her career, Melanie has led successful system rollouts, trained frontline and management teams, and helped businesses adapt to evolving industry demands. Her hands-on approach, combined with deep industry knowledge, positions her as a reliable partner committed to helping hospitality businesses thrive through smart, scalable POS solutions.

Matthew Babin

Project Manager: Retail, Pineapple Bytes

Matthew Babin serves as Project Manager: Retail at Pineapple Bytes, where he leads retail technology implementation projects with a focus on efficiency, precision, and client success.

He began his tech journey with a diploma in Database Administration from NSCC, where he developed a strong foundation in SQL and data management. Since joining Pineapple Bytes in 2022 as a Counterpoint Technician, Matthew has consistently demonstrated both technical expertise and a deep understanding of retail systems.

Promoted to his current role in 2025, Matthew now oversees end-to-end project execution, helping clients unlock the full potential of their retail technology solutions.

Chris Carmichael

Service Manager, Pineapple Bytes

Chris Carmichael is the Service Manager at Pineapple Bytes, bringing nearly a decade of experience and a deep understanding of the company's operations to his leadership role. Since joining the team in October 2015 as a technician, Chris’s hands-on approach and commitment to excellence quickly made him a trusted and valued team member.

Affectionately known as "the voice of Pineapple Bytes," Chris pairs his approachable demeanor with strong technical expertise to build lasting client relationships. Over the years, he has taken on a variety of roles within the company—including procurement, installations, field service, and project coordination—giving him a well-rounded perspective of both customer needs and internal operations.

Now as Service Manager, Chris leads the service team with a focus on efficiency, innovation, and exceptional customer support.

Alex MacInnis

National Key Accounts Manager, Pineapple Bytes

As National Key Accounts Manager at Pineapple Bytes, Alex MacInnis brings a unique blend of hands-on hospitality experience and proven success in sales and account management. Having worked in nearly every role within a restaurant, Alex offers a well-rounded perspective that allows him to connect deeply with clients and understand their operational needs from the ground up.

His strategic insight and service-driven mindset enable him to deliver tailored solutions that help customers achieve their goals. Known for his commitment to transparency and his passion for fostering a strong, positive culture, Alex is focused on building lasting relationships and consistently delivering exceptional service.

Alex Ulloa

IT Manager, Pineapple Bytes

Alex Ulloa is the IT Manager at Pineapple Bytes, bringing over two decades of experience in networking, point-of-sale (POS) systems, cybersecurity, and enterprise IT support. Originally from Costa Rica, Alex holds a diploma in LAN and Novell Maintenance from the Costa Rica Institute of Technology and is certified in CompTIA A+, Network+, Security+, Cisco CCNA, and Microsoft MCSA.

Alex began his career supporting U.S.-based nonprofits before relocating to Georgia, USA, where he spent 18 years at Fortune 500 company Essendant as a Database Analyst and IT Support Specialist. At Pineapple Bytes, Alex leads the IT operations with a focus on infrastructure reliability, data security, and scalable solutions that support both internal teams and client-facing technologies.

Known for his analytical mindset and calm, solutions-driven approach, Alex ensures the company’s technology stack remains secure, efficient, and aligned with evolving business needs.

The Team

THE SERVICE YOU EXPECT— EXCEEDED

Our relationship does not end after the initial installation. We are here for our customers providing 24 / 7 customer support, extended hardware warranties and software upgrades to ensure our customers remain current in this fast paced technology industry.

THE TECHNOLOGY YOU NEED

From smartphones, to tablets, to dedicated POS terminals - Pineapple Bytes has the custom tech solution for your dining or retail establishment. With one touch remote reporting and back-end analyses to keep your budget on track, Pineapple Bytes allows you to take control of your business with tech like never before.