Supporting Technology for Canadian Businesses
Where does Pineapple Bytes serve?
Pineapple Bytes is a technology and IT services company that specializes in point-of-sale (POS), inventory management solutions, and information technology supports for businesses in the hospitality and retail sectors.
Over 1,000 business owners, technology leaders, and strategic managers have welcomed Pineapple Bytes into their business. From Cape Breton, Nova Scotia to the Cape Beale lighthouse on Vancouver Island, our technology is intentionally designed to empower Canadian retailers and hospitality owners and operators just like you.
Proudly serving businesses across Canada from our offices in Dartmouth, Nova Scotia and Markham, Ontario, you’re always welcome to stop by and say hello. Whether you’re nearby or across the country, our 24/7 support team is always available to help whenever you need us.
Contact Information
Toll Free: 1 (877) 256-4226
Dartmouth : 1 (902) 481 0555
Markham: 1 (416) 967-7667
Fax: 1 (902) 481 5462
Email: sales@pineapplebytes.ca
Office Locations
Dartmouth: 7 Mellor Avenue, Suite 11
Dartmouth, Nova Scotia
B3B 0E8
Markham: 250 Cochrane Drive, Unit 12
Markham, Ontario
L3R 8E5
Office Hours
Monday – Friday
8:30am – 5:00pm AST
(7:30am - 4:00pm EST)
The Level of Service You Deserve
Our relationship does not end after the initial installation. We are here for our customers providing 24 / 7 customer support, extended hardware warranties and software upgrades to ensure our customers remain current in this fast paced technology industry.
The Precise Technology You Need
From smartphones, to tablets, to dedicated POS terminals - Pineapple Bytes has the custom tech solution for your dining or retail establishment. With one touch remote reporting and back-end analyses to keep your budget on track, Pineapple Bytes allows you to take control of your business with tech like never before.
Meet the Team Ready To Support Yours
Frank Naccarato
Partner
Frank Naccarato is a seasoned technology executive and partner at Pineapple Bytes, bringing over 40 years of experience in driving innovation and growth across the restaurant, retail, and financial technology sectors. His expertise lies in developing and delivering exceptional technology solutions tailored to client needs.
Before joining Pineapple Bytes, Frank founded Radeon Technologies Ltd., a leading provider of reliable POS systems and support services for restaurant and retail businesses. Under his leadership, Radeon Technologies earned a strong reputation for exceptional service, resulting in long-term client relationships and sustained business growth. The company recently merged with Pineapple Bytes, where Frank now serves as a partner.
Throughout his career, Frank has built strategic partnerships with industry leaders, enhancing product offerings and expanding market reach. As a System Partner with NCR Aloha, he has delivered valuable warranty and support options to hospitality POS clients.
Frank's previous experience includes holding technology and territory management roles at a multinational corporation. He also owned and operated a technology dealership, transforming it into a national player through strategic sales initiatives and business development.
With his extensive experience and proven track record, Frank is a valuable asset to Pineapple Bytes, where he remains committed to driving innovation and delivering outstanding technology solutions.
Dana Wiebe
Director of Finance
Dana Wiebe is the Director of Finance at Pineapple Bytes, bringing nearly a decade of experience in finance and accounting to her role. A Chartered Professional Accountant (CPA), Dana joined the company in early 2021 and has since played a key role in driving financial strategy, planning, and operational excellence.
With a sharp eye for detail and a commitment to continuous improvement, Dana oversees the financial health of Pineapple Bytes, ensuring strong fiscal management and supporting the company's long-term growth. Her expertise spans financial reporting, budgeting, forecasting, and internal controls, making her an invaluable asset to the leadership team.
Matthew Babin
Project Manager, SME, Retail
Matthew Babin serves as Project Manager: Retail at Pineapple Bytes, where he leads retail technology implementation projects with a focus on efficiency, precision, and client success.
He began his tech journey with a diploma in Database Administration from NSCC, where he developed a strong foundation in SQL and data management. Since joining Pineapple Bytes in 2022 as a Counterpoint Technician, Matthew has consistently demonstrated both technical expertise and a deep understanding of retail systems.
Promoted to his current role in 2025, Matthew now oversees end-to-end project execution, helping clients unlock the full potential of their retail technology solutions.
Alex Ulloa
IT Manager
Alex Ulloa is the IT Manager at Pineapple Bytes, bringing over two decades of experience in networking, point-of-sale (POS) systems, cybersecurity, and enterprise IT support. Originally from Costa Rica, Alex holds a diploma in LAN and Novell Maintenance from the Costa Rica Institute of Technology and is certified in CompTIA A+, Network+, Security+, Cisco CCNA, and Microsoft MCSA.
Alex began his career supporting U.S.-based nonprofits before relocating to Georgia, USA, where he spent 18 years at Fortune 500 company Essendant as a Database Analyst and IT Support Specialist. At Pineapple Bytes, Alex leads the IT operations with a focus on infrastructure reliability, data security, and scalable solutions that support both internal teams and client-facing technologies.
Known for his analytical mindset and calm, solutions-driven approach, Alex ensures the company's technology stack remains secure, efficient, and aligned with evolving business needs.
Ryan Parnell
General Manager, Dartmouth Office
As General Manager of our Dartmouth, Nova Scotia office, Ryan leads the branch with a focus on operational excellence, team development, and customer satisfaction. He plays a key role in aligning local execution with company-wide strategy, ensuring our clients in the retail and hospitality sectors continue to receive exceptional service and support.
Ryan began his career in the hospitality industry in 2003 as the first member of a technical team supporting point-of-sale systems. Over the past 20 years, he has held several key positions including Inside Sales, Service Manager, Onsite Installer, Procurement Officer, and Senior Operations Manager. This diverse experience has equipped him with a deep understanding of both client needs and technical operations.
Known for his attention to detail and commitment to delivering value, Ryan has built lasting relationships with clients and team members alike. His leadership and expertise continue to be a driving force behind the success of Pineapple Bytes.
Jason Foote
Project Manager, SME, Hospitality
Jason Foote brings over 20 years of hospitality industry experience to his role in Customer Success at Pineapple Bytes. With more than 15 years of hands-on expertise working with NCR Aloha and a range of other leading hospitality systems, Jason offers a deep understanding of the unique challenges and operational needs of the industry.
Known for his problem-solving skills and customer-first mindset, Jason works closely with clients to ensure they get the most out of their technology. His experience in both front-of-house operations and back-end system support makes him a trusted advisor to hospitality businesses looking to streamline workflows and enhance guest experiences.
Chris Carmichael
Service Manager
Chris Carmichael is the Service Manager at Pineapple Bytes, bringing nearly a decade of experience and a deep understanding of the company's operations to his leadership role. Since joining the team in October 2015 as a technician, Chris's hands-on approach and commitment to excellence quickly made him a trusted and valued team member.
Affectionately known as "the voice of Pineapple Bytes," Chris pairs his approachable demeanor with strong technical expertise to build lasting client relationships. Over the years, he has taken on a variety of roles within the company-including procurement, installations, field service, and project coordination-giving him a well-rounded perspective of both customer needs and internal operations.
Now as Service Manager, Chris leads the service team with a focus on efficiency, innovation, and exceptional customer support.
John McArthur
General Manager, Markham Office
With over 30 years of experience in leveraging technology to meet client needs, John McArthur brings a strong background in Electronics Engineering Technology and a career rooted in innovation and client success.
He began his professional journey at a Canadian startup, introducing RF technology solutions to the grocery industry. His early roles encompassed RF design, operational engineering, project management, and sales engineering.
Throughout his career, he has worked directly with industry giants such as Kroger, Loblaws, Stop & Shop, A&P, and Safeway UK, helping to deliver impactful solutions.
He later joined a Canadian market-making company focused on developing cutting-edge technology solutions, where he held key roles including Product Manager and Director of North American Sales.
His experience expanded globally through collaborations with major international clients such as MGM Resorts International, Sands Corporation, and The Wynn Group.
For the past 13 years, he has been a vital part of Pineapple Bytes, focusing on selecting the right products and services to serve client needs.
Melanie Coryat
Project Manager, SME, Hospitality
With over 20 years of experience in the hospitality point-of-sale (POS) industry, Melanie has built a career at the intersection of technology, service, and operational excellence. She has worked with a diverse range of hospitality businesses - from independent restaurants and boutique hotels to large-scale chains - delivering POS solutions that drive efficiency, enhance guest experiences, and support sustainable growth.
Melanie is a recognized subject matter expert in hospitality POS solutions. Her ability to assess business needs and implement tailored strategies has earned her the trust of clients across the industry. She excels in optimizing workflows, integrating technology, and troubleshooting complex system challenges - always with a focus on results and long-term value.
Throughout her career, Melanie has led successful system rollouts, trained frontline and management teams, and helped businesses adapt to evolving industry demands. Her hands-on approach, combined with deep industry knowledge, positions her as a reliable partner committed to helping hospitality businesses thrive through smart, scalable POS solutions.
Alex MacInnis
National Key Accounts Manager
As National Key Accounts Manager at Pineapple Bytes, Alex MacInnis brings a unique blend of hands-on hospitality experience and proven success in sales and account management. Having worked in nearly every role within a restaurant, Alex offers a well-rounded perspective that allows him to connect deeply with clients and understand their operational needs from the ground up.
His strategic insight and service-driven mindset enable him to deliver tailored solutions that help customers achieve their goals. Known for his commitment to transparency and his passion for fostering a strong, positive culture, Alex is focused on building lasting relationships and consistently delivering exceptional service.
Experience You Can Trust
With our extensive collective experience spanning decades, combined with the globally recognized expertise and cutting-edge technological innovations of NCR, we possess a deep understanding of the complexities and unique challenges that businesses face across various industries. Our wealth of knowledge, paired with our commitment to excellence, ensures that we can accurately assess your specific needs and craft tailored technology solutions that drive efficiency, innovation, and growth.
As a dedicated and reliable business partner, we take immense pride in our ability to align with your vision, support your goals, and provide unwavering assistance at every step of your journey. It is this commitment to understanding and meeting your requirements that allows us to confidently declare, with sincerity and assurance: We Get You.