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Run a better retail business with a powerful point of sale and technology stack, complete with your own dedicated support team to meet your unique needs and exceed your expectations. We get you.
Trusted By Retail Brands Just Like Yours
“Pineapple Bytes support is beyond compare. They have met and exceeded our expectations! Christian especially with our most recent transition to SK Next and ensuring all of our systems were in place and working correctly. Anthony was a great help with fixing the issue with our label printer connection. Christian is the best rep Pineapple Bytes could have. His instructions are easy to understand and he goes above and beyond. He deserves a raise.”
– Susie, Manager of Supplement King (Winkler)
You Need Experts In Technology Built For You
Our team has years of experience supporting state-of-the-art technology that directly address pain points business owners, manager, and frontline staff face daily.
Smoother service and check-outs with Counterpoint
Track and manage all aspects of your retail business for better results and less stress every day. No matter what you sell, Counterpoint by NCR is the all-in-one retail management solution that will streamline every aspect of your backend operations. Our ability to provide expert support retail & wholesale management Touchscreen software, reporting and analytics tools makes serving your customers easy and efficient.
Genius provides the tech to stay ahead in a dynamic retail environment
Built with the features and functionality retailers need to compete, Genius provides the tech you need to stay ahead in a dynamic retail environment, and we’re ready to support you with it.
Analysis
Owner Mobile Notifications – Be instantly alerted to store operations, daily sales figures, or potentially fraudulent situations by text or email so your finger is always on the pulse of your business.
Quality Customer Service – Counterpoint’s CRM allows you to track detailed information for every customer that turns every visit to your store into a personalized experience.
Payments
Validate Returns – Counterpoint checks each returned item against the original receipt to ensure the validity of the return and that you aren’t being targeted by fraud.
Receivables – Process A/R charge sales, track receivables, record cash receipts, assess finance charges, age customer accounts, and print statements.
Reporting
One-Touch Reporting – Access robust, informative reports that help streamline your ordering and receiving, sales, and EOD procedures – all with the touch of a button.
Calculate Commissions – Track sales commissions for each item on a transaction based on either the selling price or the gross profit, then access the information at any time.
Full Service
Offline Back-Up – Offline mode lets you continue ringing up items, entering orders, and processing other transactions, even when your internet or server is down.
Multi-Site Server Configuration – The Multi‐Site option allows multiple locations to operate independently while periodically syncing with the home server for updates.
Network and Security Services (NSS) – NSS maintains a strong network defense through multi-layered fail-safes that protect you and your customer’s data.
Strategies
Sell from Anywhere – Counterpoint Mobile allows you to run your business from the sales floor, to sidewalk sales and trade shows without losing any functionality.
Online Shopping – Counterpoint’s integrated e-commerce platform means online quantities and prices are always up-to-date, and online orders show up automatically in your point of sale.
Loyalty Programs – Create multiple loyalty programs with different rules for how customers earn and redeem points within your store.
Tailored Email Promotions – Leverage captured customer information and purchase history to set up customer segments for targeted email campaigns.
Complete Care
Orders and Layaways – Combine special orders, backorders, and layaways with sales and returns within a single transaction.
Holds and Quotes – Any sale, order, or layaway can be converted into a quote or hold that can be recalled at any time and doesn’t affect your inventory until check out.
Gift Cards – Sell gift cards in fixed or variable denominations, and redeemed gift cards can be reloaded or reissued.
Packages at a Glance
Our technology and solutions are what quality retail service professionals choose to give their business a lasting advantage. Pineapple Bytes is hands on in creating customized solutions that deliver savings month after month, and tools your staff can use to give the best experiences to your customers.
Pineapple BASIC
1 station and server, touchscreen monitor, POS peripherals.
Complete Inventory Management system, Robust reporting, customized POS touchscreen.
Programming, Installation, Training.
Ongoing 24/7 support contract with Software maintenance and Antivirus protection
Pineapple PLUS
The Pineapple Bundle and all of its features.
Customer facing displays, label printer with customized barcode capability.
Integrated credit/debit payments.
Account receivable capability and tracking
Offline mode
Gift cards, loyalty tags, loyalty program
Pineapple PLATINUM
Pineapple Plus Bundle and all of its features.
NCR Retail hardware terminals with warranty.
Multi-site capability (ability to share customers, items, and transfer inventory across various locations).
Serial number tracking for warranties.
Accounting platform integration.
E-commerce Integration.
Cloud applications such as CP Mobile, NCR Smart Alerts, and NCR Customer Connect.
Customization services (both software and reporting)
OVER 100 RETAIL BRANDS TRUST PINEAPPLE BYTES ACROSS CANADA
Our technology and solutions are what quality retail service professionals choose to give their business a lasting advantage. Pineapple Bytes is hands on in creating customized solutions that deliver savings month after month, and tools your staff can use to give the best experiences to your customers.
What Do You Get From Partnering with Pineapple Bytes?
You get more than a POS system. You get a dedicated technology partner who has your back when you’re in the middle of a rush and things go wrong. Whether you are running a single storefront or managing a multi-site operation, our team delivers customizable reporting and seamless integration backed by lightning-fast, human support. We don’t treat your challenges like just another ticket to close; our technicians take the time to teach your staff, explain solutions in plain language without the tech jargon, and proactively monitor your systems so small hiccups don't become Sunday afternoon emergencies. With Pineapple Bytes, you get the tools to run your business smoothly and the peace of mind that comes from knowing an expert is always in your corner.
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